Refund policy

How to Return Online Purchases at Seahstore.com

Eligibility and Conditions:

• Exchange and Refund Period:
  • Full-price items: Eligible for exchange or refund within 15 days of purchase, with proof of purchase.
  • Discounted items: Eligible for exchange or refund within 15 days of purchase, with proof of purchase.
• Return Condition:
  • All returned items must be in the original condition, including manuals, accessories, and packaging.

Return Methods and Fees:

• Home Return (Courier Collection):
  • Fee: KD 2 for home collection.
  • Exceptions:
    • Return fees are waived for faulty items or wrong items sent by Seahstore.
    • Replacement products due to unavailability of the original item are also free to return.
  • Requirement:
    • Include the printed receipt for all returns and exchanges, whether in-store or home-collected.

Manufacturing Defects:

• Seahstore.com Products:
  • Guaranteed for at least one year. Seahstore will cover the return shipping cost for defective items.
• Non-Seahstore.com Products:
  • Generally guaranteed by Seahstore.com for one year unless specified otherwise.

How to Return Faulty Items:

1. In-Store Return: Bring the item to any Seahstore location for inspection.
2. Contact Customer Service:
   • Email: Hello@seahstore.com for assistance with returns or refunds.
   • Note: Returns cannot be processed for items intentionally damaged or used outside their intended purpose. Items out of warranty are also ineligible.

Refund Timeline and Method:

• Refund Processing:
  • Refunds are processed within 2 business days after items are received at the warehouse.
• Refund Method by Payment Type:
  • Home Delivery (Cash Payment): Refund as cash or voucher.
  • Home Delivery (Debit or Credit Card): Refund to the original payment card.

For further assistance, contact Seahstore at Hello@seahstore.com.